After many years of experience in commissioning and services assignments over the world for Alstom Power Automation and Control, I created ICSS (International Control Systems Support) in 2014.
The main goal of ICSS is to provide an increased flexibility to customers.
The work I perform through ICSS remains the same as before: commissioning, engineering, support, training and so on. I’m still available all over the world.
However:
- Site interventions can be planned extremely quickly.
- I am very flexible. As work is performed through my own company, I can work anytime and for very long shifts. At some point the price may increase, but everything is possible.
- My customers can get their questions answered immediately, without the necessity to go through several level of support before reaching – often not directly – an expert. I answer emails anytime, and have a deep knowledge, especially related to control systems (Alspa P320) and combined cycle power plants. More, when I can’t answer about something, there is in most of the cases someone in my network who will be able to provide the answer.
- ICSS is a one man company. This man is working for his customers, and will always act in their interest. I am not selling products, I am actually working for you the same way as a member of your team will do – the only difference is that you don’t have to hire me the usual way, it’s much more flexible.
- Everything can be discussed and negotiated. I am in charge of this part, as well as in charge of all the technical aspects, and basically everything. You will be dealing with the same person for everything.
By creating ICSS, I wanted to be able to work efficiently with my customers. When an unit is stopped and immediate restart is required, I believe it’s more efficient to focus on the technical aspects first and restart then, after normalization, look at the commercial aspects .
With time, working with me can be as simple as giving me a phone call, agreeing with the rate if site intervention is required, getting your issues solved, and then paying the invoice (or not paying anything if I was able to quickly solve your issue and if you are a regular customer).
Of course, for new customers, we often go through the offer, purchase order and acceptance way which helps secure both parties. Depending on the customer, we can keep it like this or switch to a more trustful and efficient way. I fully adapt to my customers’ requests on this point. My personal preference goes to being able to support immediately my customers and save time spent on administrative tasks. When I created ICSS in 2014, I didn’t thought that reaching a good level of flexibility with my various customers could be possible so fast, and I realize today that most of my customers are actually really happy to work like this.
You can download my resume to know more about my professional background and technical knowledge, or contact me directly.